For Patients

New Patients

Invisible - DO NOT DELETE
Why See an Allergist

Becoming an allergist / immunologist requires at least an additional nine years of training beyond a bachelor’s degree. After completing medical school, physicians undergo three years of training in internal medicine or pediatrics and pass the exam of either the American Board of Internal Medicine (ABIM) or the American Board of Pediatrics (ABP). To specialize in Allergy-Immunology, it is next necessary for internists and pediatricians to complete an additional two years of study, called a fellowship, in an accredited allergy / immunology training program. They are then qualified to sit for the American Board of Allergy and Immunology (ABAI) certification exam. All of our allergists are certified by the American Board of Allergy and Immunology: the only recognized specialty that cares for patients with allergic and immunological diseases.

Most people are unaware of the immune or allergy causes behind their symptoms. It can be critical to identify what is causing your symptoms, and allergists have the appropriate training, knowledge, and tools to diagnose and treat your allergy and asthma related problems. Allergies may affect many parts of the body, and can be an underlying trigger for issues, including organ symptoms such as the skin, lungs, gastrointestinal system, eyes, ears, and sinuses. Thus, it can be beneficial to make an initial appointment with an allergist to assess your symptoms and causes. Allergists receive many referrals from other healthcare providers such as internists, pediatricians, ENTs, pulmonologists, and dermatologists, and will partner with your other healthcare providers for individual treatment as necessary.

Allergy specialists diagnose their patients’ conditions by collecting a complete medical history on each patient, performing a physical examination on the patient and assessing the patient’s environmental exposure history. They may also perform tests such as allergen skin tests and lung function tests. If you have allergy symptoms that occur in association with exposure to certain things, that is highly significant. Allergy diagnostic tests, such as skin tests or blood tests, provide similar information and merely confirm what your health history tells the doctor. If your doctor were to rely exclusively on the results of skin or blood tests (without history and physical examination), you could be diagnosed as having an allergic problem that you don’t necessarily have. Once they have diagnosed the patient’s condition, allergy doctors can advise patients in treating the condition, minimizing the allergic response or avoiding the allergic triggers identified.

In addition to treating potentially serious consequences of allergies and asthma, allergists also focus on preventative care, ensuring that patients achieve and maintain optimal health and quality of life. They develop management plans and follow patients over time, providing them with the most up to date treatment options available.

Conditions We Treat
  • Rhinitis— Allergic and Non-Allergic
  • Sinusitis—Chronic and Recurrent
  • Asthma—Allergic and Non Allergic
  • Occupational Lung Diseases
  • Allergic Conjunctivitis
  • Skin Allergies (Eczema, Contact Dermatitis, Acute and Chronic Urticaria, and Angioedema)
  • Food Allergy, Environmental Allergy, Insect/Venom Allergy, Latex Allergy, Drug Allergy
  • Anaphylaxis
  • Gastrointestinal Disorders (Eosinophilic Esophagitis, Colitis, Gastroenteritis, Food Protein Induced Enteropathies)
  • Chronic Obstructive Pulmonary Disease
  • Hereditary Angioedema
  • Recurrent Infections
  • Immunodeficiency
  • Lung Function Testing, FeNO Testing, X-Ray
  • Allergy Testing (Skin, Blood, Patch, Intradermal
  • Food and Drug Challenges
  • Immunotherapy (Environmental, Insect/Venom)
  • Food Allergy Treatment (Peanut and Tree Nut Oral Immunotherapy)
  • Drug Desensitization (Aspirin Desensitization)
  • Biologics: Anti-IgE Therapy- Omalizumab, Anti-IL5 Therapy- Mepolizumab and Reslizumab, Anti IL-4 and IL-13 Therapies – Dupilimab
  • Other Systemic Diseases
  • Individualized Action Plans
  • Education (Disease, Medications, Environmental Control Instructions)
Insurance Providers and Referrals

Alabama Allergy & Asthma Center participates with most insurance plans. If you do not see your insurance provider listed, please call your insurance carrier or our office at 205.871.9661 and we will be happy to verify your individual policy.

* If your specific insurance policy requires a referral from your primary care provider to see a specialist, please contact them for a referral prior to making your appointment. A referral must be up to date and on file prior to all appointments. This includes allergy shots, biologic treatments, and procedures. It is the patient’s responsibility to obtain their referral at least 24 hours prior to their appointment. The patient is ultimately responsible for any charges resulting from an out of date referral.

  • Aetna
  • Blue Cross and Blue Shield*
  • Cigna
  • Humana Commercial/ Choice Care
  • Humana Military
  • Health Choice
  • HealthSpring*
  • Medicaid*
  • Medicare
  • Medicare Railroad
  • Multiplan
  • St. Vincent’s Ascension/ SmartHealth
  • Tricare*
  • United Healthcare*
  • Veterans Choice Program *
  • Viva *
What to Expect

All new patients will have an initial consultation and evaluation with our physicians to establish individual testing and treatment indications. In addition to a detailed medical history and physical examination, we will discuss the most appropriate testing & treatment options for your specific condition with you. Whenever possible, common allergy testing is arranged on the same day of the initial appointment to prevent an extra unnecessary trip to the office. Some testing, procedures, and treatments may require additional visits. Our staff will explain all about the tests and charges that will be incurred before actually proceeding with any testing. You will be given time to consider all options before proceeding with testing.

For testing, we advise our new patients to stop taking all antihistamine medications 5 days before their new patient appointment. Patients should not stop any of your other medications such as inhalers or nose sprays. If they are unable to discontinue their antihistamines, they should continue their medications, and the physician will discuss alternative medications, testing, or later testing at their initial appointment.

Our providers take pride in providing extensive education on prevention and treatment of immunological conditions. Treatment options will be mutually discussed and individualized to meet our patient’s needs. Examples of treatment options include but are not limited to: allergy avoidance and/or food elimination counseling, medication management, allergen immunotherapy (allergy shots or oral immunotherapy for foods), and biologic treatments.

Medications to Hold

Allergy Testing

Preparing for Your Appointment
  • For testing, we advise our new patients to stop taking all antihistamine medications 5 days before their new patient appointment. Patients should not stop any of their other medications. If they are unable to discontinue their antihistamines, they should continue their medications, and the physician will discuss alternative medications, testing, or later testing at their initial appointment.
    Medications to Hold
  • We ask that you arrive at least 15 minutes before your scheduled appointment time.
  • Please bring your insurance cards, photo ID, and a list of ALL your current medications in addition to your allergy or asthma medications.
  • Please complete your New Patient Paperwork on our Patient Portal or fill out our printable paperwork prior to arriving for your appointment.
  • A new patient appointment may last up to three to four hours. Be prepared to stay for the duration of your visit, and you may want to eat a light breakfast, lunch or snack prior to your appointment.
  • Please wear clothing that will allow for allergy testing with ease, such as a two piece outfit.
  • For the safety of all of our allergy and asthma patients, Alabama Allergy & Asthma Center kindly asks that you DO NOT wear perfumes, scented products. Allergenic foods such as peanuts, nuts, seafood, are not allowed in our office.
  • If you are unable to keep your scheduled appointment, please call us directly at 205.871.9661 at least 24 hours in advance, so that another patient waiting for an appointment can be seen. If you do not show up for an appointment and have not called to notify us, there will be a $50.00 no-show charge
Patient Portal and Forms

Please visit our portal to fill out your new patient information, or please print and bring the following paperwork with you to your visit.

New Patient Paperwork

We are proud to offer our patients a secure online Portal and IMS Patient App for their convenience.  Each patient will receive a User ID and password from our patient care representatives. If you need assistance with the portal or logging in, please call our Patient Care Representatives.

To Download the free Patient Portal App  visit your App Store: Android  or  Iphone  – Once downloaded you will either select the Plus(+) sign to add a clinic or automatically be prompted to enter a clinic ID. Our Clinic ID is P1337444. Patients will use their portal username and password to log in.

Portal Resources:

  • New and return visit paperwork
  • View or share all notes and instructions from each visit
  • Request prescription refills
  • Review lab results
  • Update demographics
  • View and send messages to your provider
  • Pay your bill and view statements
  • Request an appointment
  • Access to Telemedicine
Financial Counseling and Responsibility
  • Payment: Our patients are required to pay all deductibles, co-payments and co-insurance amounts at the time of service. Parent or adults accompanying a minor will be responsible for the patient’s co pay and bill at that visit. For our patient’s convenience, we accept cash, checks, all major credit and debit cards, as well as Care Credit.
  • Financial Counseling: We offer the additional service of “financial counseling” to patients during their appointment. We will assist you in determining your insurance benefits for allergy testing, procedures, and/or immunotherapy before services are rendered.
  • Self Pay: If you are uninsured or wish to self-pay for our services, we will also provide financial counseling for you at your appointment. A $250.00 cash or credit card deposit is due when you check in for your appointment. Payment is due in full at the time of service.
Interpreting Services

Alabama Allergy & Asthma Center offers interpreting services through Language Line Solutions. Interpreters are available to our patients by phone at their appointment. There is no cost to our patients for the following languages: https://www.languageline.com/resources/language-lists.

Transferring Allergy Shots to Our Practice

Patients transferring their care or allergy shots to our practice should arrange a new patient appointment with our office. Please have all medical records and applicable shot records faxed to 205-870-1621 prior to your new patient visit.

Your vials may be mailed to us directly at:

Alabama Allergy & Asthma Center
Attn: Allergy Shots Department
504 Brookwood Boulevard
Birmingham, AL 35209

For questions about transferring shots to our practice, please call us at 205.871.9661.

Established Patients

Invisible - DO NOT DELETE
Hours

Our clinic and shot hours are kept up to date on our Locations Page. We will also notify our patients of any office delays or closings by email, our website, and social media.

Patient Portal and Patient App

We are proud to offer our patients a secure online Portal and IMS Patient App for their convenience.  Each patient will receive a User ID and password from our patient care representatives. If you need assistance with the portal or logging in, please call our Patient Care Representatives.

To Download the free Patient Portal App  visit your App Store: Android  or  Iphone  – Once downloaded you will either select the Plus(+) sign to add a clinic or automatically be prompted to enter a clinic ID. Our Clinic ID is P1337444. Patients will use their portal username and password to log in.

Portal Resources:

  • New and return visit paperwork
  • View or share all notes and instructions from each visit
  • Request prescription refills
  • Review lab results
  • Update demographics
  • View and send messages to your provider
  • Pay your bill and view statements
  • Request an appointment
  • Access to Telemedicine
Appointments and Procedures
  • Your follow up or sick visit appointments can scheduled by calling our Patient Services Representatives at 205.871.9661 or visiting our Patient Portal. You will receive an automated confirmation for your appointment, please confirm your appointment by email or text 24 hours before your appointment. If we do not receive a confirmation from you, our patient service representative will call you before your appointment to also attempt to confirm.
  • If you are unable to keep your scheduled appointment, please call us directly at 205.871.9661 at least 24 hours in advance, so that another patient waiting for an appointment can be seen. If you do not show up for an appointment and have not called to notify us, there will be a $50.00 no-show charge. Repeated missed appointments may also result in charges or dismissal.
  • Remember it is important to keep your follow up appointments to ensure you are receiving the best care possible, including possibly discontinuing some of your medications or access to new treatments.
  • Patients should be seen at least once a year for any prescription refill.
  • Patients on allergy shots or a biologic treatment must be seen every 6 months to continue treatment.
  • If you have not been seen at an office visit in three years, you will be considered a new patient.
Our Nurse Practitioners

You may see one of our CRNPs for your follow up or sick visit care. In today’s complex health care system, it takes a team of health care professionals to meet our patient’s needs. Our nurse practitioners work collaboratively with our physicians to review the care plan of each patient.

Education is an important part of managing allergies, asthma, and immunological disorders. Our nurse practitioners are passionate about being able to offer you the extra time and education that can be so valuable. They also have a commitment to addressing your personal preferences and lifestyle, and they want to ensure that you are included in the creation of your own treatment plan. By including our nurse practitioners in your care, we also have the ability to offer shorter appointment waiting times than most specialty practices.

Our Nurse practitioners are licensed Registered Nurses (RNs) who have also completed their master’s or doctorate degree in nursing. Their advanced education and training beyond their preparation as RNs allow them to provide professional care through skilled evaluation, treatment, and the ability to prescribe medications.

Allergy Shots and Biologics

Our clinic and shot hours are kept up to date on our Locations Page. We will also notify our patients of any office delays or closings by email, our website, and social media.
For questions about your shot schedule or vials, our shot nurses can be reached at 205-871-9661, Option 4.

For questions about ordering for Xolair or Nucala, please contact your specialty pharmacy.
Patients on allergy shots or a biologic treatment must be seen every 6 months to continue treatment.

Food Allergy Treatment Center

Our Food Allergy Treatment Center is our food allergy subspecialty clinic and be contacted directly at 205-777-7183. Learn more at peanutoit.alabamaallergy.com/

Prescription Refills
  • All medications, including refills are prescribed based on your current condition and will be summarized in your instruction sheet/ treatment plan. Follow up appointments are scheduled so that we can monitor your condition and adjust medicines or allergy injections accordingly.
  • Calls for prescriptions or refills should be made via our Patient Portal or by calling our Nurse Line at 205.209.4150.
  • Requests will be filled during our normal clinic hours only. Please make sure we have your most current pharmacy address and phone number. Please check with your pharmacy for the status of your refill.
  • Please remember we cannot prescribe medications or fulfill refill requests if you have not been seen for a follow up visit in the past year. Your appointments must be up to date per your provider’s instructions for prescriptions to be refilled.
Lab Results
  • Laboratory and imaging results may return at different times and may take up to two weeks
  • You will be notified of your lab and imaging results and your provider’s interpretation through the portal.
  • If a follow up appointment is necessary to discuss your lab results in further detail, our office will also contact you by phone.
Nurse Calls
  • Patients may leave a non-emergent message for their provider’s nurse by calling 205.871.9661, Option 3, or by writing their provider through the Patient Portal.
  • Phone messages left between the hours of 8am and 3pm, Monday through Friday will be returned the end of that day.
  • Portal messages will be answered within 24-48 hours.
  • Prescription refill requests can be made through our Patient Portal or by calling 205.871.96612, Option 2.
Emergencies and After Hours
  • Please call 911 for all emergencies or go to the ER. If you are experiencing a severe allergic reaction, have administered epinephrine, or have an asthma exacerbation requiring a rescue inhaler (i.e.: albuterol) or nebulizer more than every 3-4 hours, please visit the ER immediately or call 911 to prevent any delay in the proper treatment.
  • If you need care outside our regular office hours, please reach us through our answering service at 205-871-9661 and they will contact a physician.
Privileges

Should the need arise for you to be hospitalized, our physicians have privileges at the following hospitals: UAB Health System, Brookwood Baptist Health Hospitals, St. Vincent’s, Grandview, and Children’s of Alabama. To request a hospital consultation, please have your physician call us at 205.871.9661.

School Forms
  • Please allow five days for all school forms to be completed.
  • Forms can be dropped off or requested by the legal guardian via our Patient Portal or our Nurse Line.
  • School forms will be mailed to your home. A $10 form fee will be applied if forms are picked up in our office.
  • Please remember we cannot provide school forms if your child has not been seen in the last year.
Medical Records
  • To receive a copy of your medical records, a request must be submitted through our Authorization for Release of Information form
  • This form can be faxed to 205.870.1621 .
  • Requests take 5 to 7 days to be processed.
  • Requests from patients, guardians and other physicians will be processed free of charge.
  • Record requests from other entities may be subject to a fee.

Billing and Financial Responsibility

Invisible - DO NOT DELETE
Pay Your Bill

Patients can make a payment by:

Financing

We proudly accept CareCredit healthcare credit cards at all of our locations.For financing options to assist with your out of pocket healthcare costs, you can apply for CareCredit or log in to view your existing account at carecredit.com.

Log in to Care Credit

Financial Counseling and Responsibility
  • Payment: Our patients are required to pay all deductibles, co-payments and co-insurance amounts at the time of service. Parent or adults accompanying a minor will be responsible for the patient’s co pay and bill at that visit. For our patient’s convenience, we accept cash, checks, all major credit and debit cards, as well as Care Credit.
  • Financial Counseling: We offer the additional service of “financial counseling” to patients during their appointment. We will assist you in determining your insurance benefits for allergy testing, procedures, and/or immunotherapy before services are rendered.
  • Self Pay: If you are uninsured or wish to self-pay for our services, we will also provide financial counseling for you at your appointment. A $250.00 cash or credit card deposit is due when you check in for your appointment. Payment is due in full at the time of service.
Overdue Accounts
  • Bi-monthly statements are sent to patients who have an overdue balance. Because payments are due at time of service, any balances over thirty days are considered overdue. An outside collection service will be utilized for accounts that had a significant payment within 90 days of the date of service.
  • For questions regarding an overdue account, please contact our Account Services Representatives at 205.209.4160.
Billing Inquiries

Our Account Services Representatives handle all of our patient’s billing needs, from the electric filing of insurance claims and patient statements to assisting our patient’s with questions regard your bill. The Account Services Office can be contacted at 205. 209.4160, where one of our Account Services Representatives will be happy to assist with any billing questions.

Claims and Refunds

As a courtesy, our office files our patients’ insurance claims. Occasionally, there may turn out to be a credit balance on your account. It will be refunded to you as soon as we identify it. It may also be applied to your account. For questions regarding credit balances, please directly email kmcclendon@alabamaallergy.com

Insurance Providers and Referrals

Alabama Allergy & Asthma Center participates with most insurance plans. If you do not see your insurance provider listed, please call your insurance carrier or our office at 205.871.9661 and we will be happy to verify your individual policy.

* If your specific insurance policy requires a referral from your primary care provider to see a specialist, please contact them for a referral prior to making your appointment. A referral must be up to date and on file prior to all appointments. This includes allergy shots, biologic treatments, and procedures. It is the patient’s responsibility to obtain their referral at least 24 hours prior to their appointment. The patient is ultimately responsible for any charges resulting from an out of date referral.

  • Aetna
  • Blue Cross and Blue Shield*
  • Cigna
  • Humana Commercial/ Choice Care
  • Humana Military
  • Health Choice
  • HealthSpring*
  • Medicaid*
  • Medicare
  • Medicare Railroad
  • Multiplan
  • St. Vincent’s Ascension/ SmartHealth
  • Tricare*
  • United Healthcare*
  • Veterans Choice Program *
  • Viva *

Forms

Medication Assistance Links

Medication co pay cards, discount cards, and assistance programs are often found online on the drug manufacturer’s website. These websites also provide links to hundreds of cards, coupons and programs:

Epinephrine Links

Please visit the manufacturer’s sites below for information on each auto- injector as well as co-pay cards and financial assistance programs.

External Resources